kekiya's Privacy Policy
Your personal information is completely safe with us. This policy clearly describes how kekiya collects, uses, and protects your data.
1. Introduction and Scope
kekiya, as a trusted online gaming and betting platform in Bangladesh, places the highest importance on protecting users' personal information. We believe that every user's right to privacy is a fundamental right, and we are committed to upholding that right.
This privacy policy covers the following topics in detail: what information we collect, for what purposes we use it, how we store it, and what measures we take to protect your information. This policy may change from time to time, and we will notify you of any significant changes.
Important: This platform is for persons aged 21 and above only. Minors may not register or operate an account.
2. What Information We Collect
kekiya collects various types of information. The different categories of our data collection are described in detail below:
2.1 Registration and Identity Information
Information you provide when creating an account:
- Full name and username
- Email address
- Date of birth (for age verification)
- Residential address
- National ID card or passport number (for KYC verification)
2.2 Financial Transaction Information
Information collected during deposits and withdrawals:
- bKash, Nagad, Rocket account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Transaction date and time
2.3 Usage Patterns and Technical Information
Information automatically collected while you use the platform:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Login time and session data
- Gaming history and betting information
- Information collected through cookies and tracking technologies
3. Purposes of Using Your Information
kekiya uses your information only for specific and lawful purposes. The main purposes for which we use your data are as follows:
- Account Management and Verification: To confirm your identity and for secure account management.
- Financial Transaction Processing: To accurately process deposits, withdrawals, and bonus payments.
- Customer Support: To quickly resolve your questions and issues.
- Security Assurance: To prevent fraud, deception, and unauthorized access.
- Age Verification: To ensure that only persons aged 21 and above are using the platform.
- Platform Improvement: To enhance the user experience and develop new features.
- Legal Compliance: To comply with applicable laws and regulations.
- Responsible Gaming Monitoring: To identify problematic gaming behavior and provide necessary support.
- Personalized Experience: To provide a customized gaming experience based on your preferences.
- Promotional Communications: To inform you about bonus offers and promotions, subject to your consent.
4. Sharing Information with Third Parties
kekiya does not sell, rent, or disclose your personal information to any third party without authorization. However, limited information may be shared with trusted partners to operate our services in specific circumstances:
Payment Processors
Information required for processing transactions is shared with bKash, Nagad, Rocket, and banking partners. This information is always transmitted through encrypted channels.
Identity Verification Services
Identity information may be shared with authorized verification agencies to complete the KYC (Know Your Customer) process.
Technology Service Providers
Specific information is shared with technology partners for platform operation and maintenance. All of them operate under strict confidentiality agreements.
Legal Authorities
Required information may be provided on the basis of valid orders, court directives, or lawful requests from law enforcement agencies.
Our Commitment: kekiya never sells your information to advertising agencies, data brokers, or unrelated third parties.
5. Data Security Measures
kekiya uses the highest standard of security technology to protect your privacy. Our security framework consists of the following layers:
🔐 SSL Encryption
All data transmissions are secured through 256-bit SSL/TLS encryption. Every connection between your browser and our servers is encrypted.
🛡️ Firewall Protection
Advanced firewalls and intrusion detection systems prevent unauthorized access. Servers are monitored around the clock.
🔑 Two-Factor Authentication
Two-Factor Authentication is available to keep your account secure.
💾 Secure Data Storage
All personal information is stored in encrypted databases. Passwords are kept in hashed form and no staff member can view them.
🔍 Fraud Detection
Automated systems detect suspicious activity and alert account holders in the event of unusual transactions or login attempts.
🔄 Regular Security Audits
Regular independent security audits are conducted to ensure the security of our systems, and vulnerabilities are addressed immediately.
6. Cookies and Tracking Technologies
kekiya uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your experience.
6.1 Types of Cookies We Use
Essential Cookies
Essential for the basic functionality of the website. These cookies are used for maintaining login sessions, security verification, and similar tasks. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences and provide a personalized experience — for example, language preference and display settings.
Analytical Cookies
These cookies help us understand how the website is used and improve the platform. Information collected through these cookies is analyzed in anonymous form.
You can control and delete non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some functionality of the website.
7. Your Rights Regarding Your Information
Every member of kekiya has the following rights regarding their personal information:
Right to Access
You have the right to view any personal information stored in your account and to receive a copy. You can request this information by contacting our support team.
Right to Rectification
If any information in your account is incorrect or incomplete, you can request a correction. We will make the necessary corrections as soon as possible.
Right to Erasure
In some circumstances you may request that your personal information be deleted. However, certain information may need to be retained by us due to legal and regulatory requirements.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes. In particular, you can withdraw your consent to marketing communications at any time.
Right to Data Portability
You may request a copy of your data in a structured, machine-readable format.
Right to Restrict Processing
In certain specific circumstances, you may request that the processing of your information be temporarily restricted.
To exercise any of the above rights, contact us directly via live chat or by email at [email protected]. We will endeavor to respond to your request within 30 days of receipt.
8. Data Retention Period
kekiya retains your personal information only for as long as necessary. The retention period is determined based on various policies:
- Account Information: For the duration the account is active and for a defined period after account closure as required by law.
- Transaction Information: For the period required to meet financial regulatory requirements.
- Identity Verification Documents: After the verification process is complete and for the period defined under applicable law.
- Gaming History: For the period necessary for responsible gaming monitoring and dispute resolution.
- Cookies and Session Data: Session cookies are deleted when the browser is closed; persistent cookies expire after a set period.
After the defined period, your information is securely deleted or anonymized. If any information must be retained longer due to legal obligations, we will notify you.
9. Privacy Protection for Minors
The kekiya platform is strictly for persons aged 21 and above. We do not knowingly collect personal information from any minor. Age verification is a mandatory step during account registration.
If any minor's information has been collected without our knowledge and comes to our attention, we will immediately delete that account and all associated information. If a guardian suspects their child is using our platform, please notify us via live chat or by email at [email protected].
10. Changes to This Policy
kekiya may update this privacy policy from time to time. For any changes, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed.
- For significant changes, a notification will be sent to your registered email.
- You will be informed of changes the first time you log in after they take effect.
Continuing to use the platform after the updated policy is published will be considered acceptance of the new policy. If you do not agree with the changes, please contact our support team.
We will always keep the latest version of this policy published at https://kekiya.cam/privacy-policy. You can visit this page at any time to read the latest policy.
11. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, you can contact us in the following ways:
Contact Us
Our data protection team is always ready to answer any of your questions.
Email: [email protected]
Live Chat: 24/7 support in Bengali
We will try to resolve your complaint or request as quickly as possible. Your privacy is very important to us and we are always committed to protecting your information.