kekiya Terms and Conditions

These terms and conditions ("Terms") apply to the use of the kekiya platform and all its services. By accessing the website or creating an account, you are considered to have fully read, understood, and agreed to these Terms. If you do not agree with these Terms, please refrain from using this website.

kekiya's goal is to ensure a safe, transparent, and trustworthy online entertainment environment. We believe that by following the proper rules, every user will have a fair and enjoyable gaming experience.

kekiya ("we", "our", or "platform") is an online casino and betting platform providing entertainment services for users in Bangladesh. These Terms apply to visiting the website, creating an account, financial transactions, and any gaming or betting activity.

These Terms form a legal agreement. They may be updated from time to time and any changes will take effect as soon as they are published. Users are encouraged to visit this page regularly to stay informed of updates.

1.1 Definitions

The following eligibility conditions must be met to create an account and use services on kekiya:

• Minimum age of 21 — "for users aged 21 and above only" (21+).
• Must hold a valid mobile banking or bank account registered in the individual's own name.
• Each individual may operate only one account.
• All information provided at the time of registration must be truthful and accurate.

By registering on kekiya, you create a personal account. The important rules regarding accounts are listed below:

3.1 Account Creation Rules

• A maximum of one account per individual is permitted.
• The name, mobile number, and payment details used for registration must be consistent.
• Keeping the account password confidential is entirely the user's responsibility.
• If unauthorized access to the account is suspected, the support team must be notified immediately.

3.2 Account Suspension or Closure

kekiya reserves the right to suspend or close any account in the following circumstances:

• Providing false or misleading information.
• Failing age or identity verification.
• Violating any clause of these Terms.
• Evidence of fraud or dishonest activity.
• Breach of financial security or anti-money laundering policies.

Financial transactions on kekiya are conducted in a secure and streamlined manner. All transactions are protected by SSL encryption.

4.1 Deposit

• Minimum deposit amount: ৳500 (per method).
• Accepted methods: bKash, Nagad, Rocket, bank transfer.
• The depositing account must be registered in the user's own name.
• No deposits via third parties will be accepted.

4.2 Withdrawal

• Minimum withdrawal amount: ৳500.
• Standard processing time: within 30 minutes to 3 hours.
• Withdrawals can only be made to a payment account registered in the user's own name.
• Withdrawals may be delayed until identity verification is complete.

kekiya offers various types of promotional offers. All bonuses are provided subject to specific conditions, and the bonus may be cancelled if those conditions are not met.

5.1 Welcome Bonus

• 100% bonus on first deposit, up to ৳8,000.
• Example: deposit ৳1,000 and receive a bonus of ৳1,000 — total balance ৳2,000.
• Example: deposit ৳18,000 and receive a bonus of ৳8,000 — total balance ৳26,000.
• Wagering Requirement: the bonus amount is withdrawable after completing 15 times the bonus in wagers.

5.2 General Bonus Terms

• Each bonus offer has a specific validity period — unused bonuses will be cancelled after expiry.
• Attempting to claim bonuses through multiple accounts or via fraud will result in account closure.
• If you have any questions about the terms of a promotion, contact support via 24/7 live chat.
• kekiya reserves the right to modify or cancel any promotional offer without prior notice.

All games operated on the kekiya platform are conducted in a fair and transparent manner. Users are required to follow the rules below:

• Each game has its own rules — it is the user's responsibility to be familiar with the rules before playing.
• If a game is interrupted due to a technical error, kekiya's decision will be considered final.
• Game outcomes are determined by a neutral Random Number Generator (RNG) — there is no possibility of manipulation.
• If a suspicious betting pattern is detected, kekiya reserves the right to void the relevant bet.
• If an internet connection is lost during a live dealer game, the outcome of the current round will be determined according to the server log.

The activities listed below are strictly prohibited on the kekiya platform. Violating these prohibitions will result in immediate account closure and the associated balance may be forfeited:

• Operating multiple accounts under the same individual's name.
• Conducting transactions using another person's account.
• Attempting to exploit the bonus system unfairly (Bonus Abuse).
• Using any automated software, bots, or hacking methods.
• Money laundering or depositing funds from illegal sources.
• Intentionally exploiting technical vulnerabilities of the platform.
• Harassing, deceiving, or misconduct toward other users.

kekiya believes that gaming should be enjoyed for entertainment purposes only. We are committed to protecting our users and actively promote responsible gaming policies.

8.1 Self-Control Tools

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Time Out: Temporarily suspend your account for a set period.
• Self-Exclusion: Long-term self-exclusion requests can be made through the support team.
• Loss Limits: Set a maximum loss limit over a defined period.

For more details, visit our Responsible Gaming page.

kekiya keeps users' personal information confidential with the highest level of care. Detailed information about how we collect, use, and protect data can be found on our Privacy Policy page.

• All personal and financial information is protected by SSL encryption.
• Personal information is not sold or transferred to third parties.
• Data is used only for service improvement, identity verification, and fulfilling legal obligations.
• Users may at any time request to view or delete their stored information.

All content on the kekiya platform — logos, designs, graphics, text, software, and other elements — is the intellectual property of kekiya and is protected by copyright law.

• Copying, distributing, or using any content for commercial purposes without prior permission is prohibited.
• Game software is owned by third-party providers (including Pragmatic Play, Evolution Gaming, JILI, and Spribe) — users only receive access to licensed gameplay.
• Running advertisements or campaigns using kekiya's trademark or brand name is prohibited.

kekiya is committed to providing uninterrupted and reliable service to the best of its ability. However, kekiya's liability is limited in the following circumstances:

• Any loss caused by internet connectivity issues or technical faults with a device.
• Issues caused by delays or failures by third-party payment service providers.
• Losses caused by unauthorized third-party access, provided kekiya has taken reasonable security measures.
• Financial losses from gambling — kekiya does not guarantee any winnings.
• Service disruptions caused by natural disasters, government orders, or other unforeseeable circumstances.

kekiya reserves the right to modify these terms at any time, with or without prior notice. Users will be notified by email or on the platform for significant changes.

• Updated terms will take effect from the date of publication.
• Continued use of the platform after changes will be considered acceptance of the new terms.
• Users may request account closure at any time through the support team.
• An opportunity to withdraw the balance will be provided before account closure, except where an ongoing investigation or violation applies.

12.1 Applicable Law & Dispute Resolution

The guidelines of kekiya's governing authority will apply to the interpretation and enforcement of these terms. If a dispute arises, resolution will first be attempted through the support team. Users may contact us directly for any complaints or disputes.