Responsible Gaming at kekiya — your safety is our priority
kekiya believes gaming should be enjoyable, not stressful. Use our responsible gaming guidelines and protection tools to play safely.
Important notice: Online gaming is for entertainment purposes only. Gambling carries financial risk and can lead to addiction. This platform is only for those aged 21 and above. If you feel gaming is having a negative impact on your life, please contact our live chat support.
What is responsible gaming?
Responsible gaming means keeping gaming an enjoyable form of entertainment where you stay in control. kekiya believes every player has the right to play in a safe environment, and to that end we provide various protective tools and guidelines.
The key to responsible gaming is: control your time and money, never chase losses in hopes of winning back money you have lost, and never think of gaming as a source of income. It is purely an entertainment activity.
As part of responsible gaming at kekiya, we offer deposit limits, time-out, and self-exclusion on your account. Using these features, you can keep your gaming experience healthy and enjoyable.
For those aged 21 and above only
Our Protection Tools
kekiya provides several effective tools to protect players. Using these tools, you can keep your gaming experience fully in your control.
Deposit Limit
Set a daily, weekly, or monthly deposit limit on your account. Once a limit is set, you will not be able to deposit beyond that amount, which keeps your budget protected.
Loss Limit
Decide in advance how much you are willing to lose within a set period. When you reach your loss limit, your account will automatically pause to help you avoid further losses.
Session Time Limit
Limit how long you play in one sitting. When the session limit is reached, you will receive a reminder and, if needed, be automatically logged out — preventing excessive time spent playing.
Time-Out
Need a break for a few days? Take a time-out for one day to six weeks. During this time your account will be temporarily suspended and no deposits or bets can be placed.
Self-Exclusion
Choose self-exclusion for a long-term break. You can close your account for six months or permanently. This step is completely confidential and takes effect immediately.
Reality Check Reminder
A summary of your gaming time and spending will be shown to you at regular intervals. These reminders keep you aware of reality and help you make the right decisions.
Signs of Problematic Gaming
If you notice any of the following signs in yourself or someone you know, do not delay — contact our 24/7 live chat support for help.
- Returning to play repeatedly in an attempt to win back lost money
- Neglecting family, work, or studies because of gaming
- Borrowing money or selling assets to continue gaming when funds run out
- Feeling restless or anxious when trying to stop gaming
- Hiding gaming activity from family and friends or lying about it
- Spending more than your gaming budget and being unable to control it
- Using gaming to relieve stress or anxiety
- Not feeling satisfied even after playing for a long time
- Repeatedly thinking about quitting gaming but failing to do so
- Neglecting sleep, food, or health because of gaming
Remember: Seeking help is not a sign of weakness — it takes courage. Our support team is always here for you.
How to use the protection tools
After logging in to your kekiya account, go to the "Account Settings" section to activate these tools directly. Our live chat support team will help with any issues.
Log in to your account
Log in to your kekiya account and click the account icon in the top right corner.
Go to the Responsible Gaming section
Look for the "Responsible Gaming" section in your account settings.
Set your preferred limits
Select whichever you need — deposit limit, loss limit, session time, or time-out — and set the amount or duration.
Confirm
Save the changes. The new limit will take effect immediately. Lowering a limit is instant; increasing one takes effect after a short delay.
Get direct support
If you have any trouble using the protection tools or have any concerns about gaming, contact our specialist support team. We help with complete confidentiality.
Confidentiality guaranteed: Any information or requests related to your responsible gaming are kept completely confidential. We never share this information with third parties.
Age Verification and Minor Protection
kekiya is only for those aged 21 and above. Age is verified at registration and ID documents may be requested if needed. We do not allow minors to use the platform under any circumstances.
If there are minors in your household, keep a PIN lock or parental controls active on your device. Never share your account password with others.
This platform is for those aged 21 and above only. Access by minors is strictly prohibited.
Tips for Healthy Gaming
Set a budget
Decide how much you will spend before you start playing. Once you reach that amount, stop gaming — even if you feel like the next one will be a win.
Keep other forms of entertainment
Watching cricket, spending time with friends, or other hobbies — keep entertainment in your life beyond gaming. Relying on gaming alone increases the risk of addiction.
Do not play under stress
Do not use gaming to relieve stress, depression, or loneliness. Your ability to make decisions decreases in these moments and the risk of harm increases.
Common Questions about Responsible Gaming
Play safely, enjoy the fun
Responsible gaming at kekiya is part of our culture. Enjoy our games with the assurance that your safety is taken care of. We are always here whenever you need us.
Need help? Talk to us
Our 24/7 Bengali support team is always ready for any questions or help related to responsible gaming. Your privacy is given the highest priority.
Bengali support 24 hours a day, 7 days a week